Job Title: AM /Manager - AR/RCM
Report To: Manager / Sr. Manager
Experience: 8+ Years
Qualification: Any graduate
Location: Bangalore/Coimbatore
Shift Time: 06:30 PM - 03:30 AM - Night Shift
Mode: Work from office
Terms-Fulltime/Part time/Contractual: Full-time
Job Summary
As an manager, you will supervise and develop RCM team members. You will be responsible for work allocation, training, and problem resolution, evaluating performance, making recommendations for action, and motivating employees to achieve peak productivity and performance.
Key Responsibilities
- Managing all verticals of the Revenue Cycle Management business
- Focus on employee training and development, prepare and implement developmental plans
- Ensure minimal staff attrition and high levels of engagement
- Ensure the team is aware of the combined end goals and establish operation objectives to meet the client deliverables
- Optimizing resource utilization
- Ensure TAT is met
- Set Targets for team leads and processors
- Timely Client communication
- Monitor the quality and provide feedback to team leaders and processors regularly
- Maintain process documents and ensure regular updates
- Ensure all updates from clients are recorded
- To ensure SLA delivery, schedule resources based on customer estimates and dynamically adjust as needed.
- To continuously assess and implement measures to enhance service levels in response to evolving business and customer needs.
- Completes and approves employee time records. Reviews and approves time-off requests and coordinates coverage of staff
Mandatory Skills
- Thorough understanding of medical billing demographics, charge entry, payment posting, denial management, and AR follow-up. Working knowledge of coding, medical terminology, insurance benefits, and appeal processes
- High independent thinking skills are required to determine the root cause of the problem and formulate a solution
- Self-management mind state that does not require tasking to provide meaningful value
- Ability to work under minimum supervision and demonstrate strong initiative
- Good oral and written Communication
- Willing to work extended hours
- Proficiency with billing and administration functions for practice management software systems. Proficiency with Microsoft Office Suite, including Word and Excel. Experience with electronic medical record
Desired skills
Willing to work extended hours
